Support

One team behind every channel. Here is where to write, what to include, and what never changes.

Where to reach us

Telegram @satpeerA person, for anything about an order, a trade, a price or a meetup. Usually within the hour, 09:00 to 23:00 Paris time, slower at night. Telegram bot @primebaseMBotAutomated, 24 hours a day. Tell it what you want to buy or sell for cash and in which city; it keeps your request and we come back to you.

On LocalCoinSwap: the trade chatIf your trade is on LocalCoinSwap, write in the trade chat and we answer there. That chat is the record the platform uses, so keep everything in it.

Satpeer orders: the order pageEvery order on this site has its own chat. Messages there reach the same team and are tied to your order number.

We do not use email for support and we never contact you first from an unknown account. Anyone writing to you from another handle claiming to be Satpeer or TradePath is not us.

Trades on LocalCoinSwap

A trade started on LocalCoinSwap stays on LocalCoinSwap. The coins are in the platform's escrow, payment details are exchanged in the trade chat, release happens on the platform, and disputes go through LocalCoinSwap's own process. We will never ask you to pay outside the trade, to cancel and redo it elsewhere, or to continue the conversation on another app. If someone does, report it in the trade chat.

Cash trades work the same way with one extra step: a member of our team meets you in a public place for the hand-off while the coins stay in escrow, and the escrow is released once both sides confirm. Tell us your availability and area in the trade chat and we confirm the spot and time there.

Orders on Satpeer

Buy orders: you pay the IBAN shown on your order page and the coins are released to your address once the payment lands. Sell orders: you send the coins to the escrow address shown, we pay your bank account once the deposit confirms. Each step has a time window; the order page shows what is pending and how long you have. If an order expires, nothing is lost: start a new one or write to us and we re-open it.

Before you write

Include the order number or the LocalCoinSwap trade id, the amount, and a screenshot if a payment or a transaction is involved. That is usually enough to answer in one message.

Security

We never ask for your password, your seed phrase, a card number or remote access to your device. The only identity check we ever run is a Didit verification link, and it is sent inside the trade chat or the order page, never by direct message. Payment details for a Satpeer order are only valid on that order page. See how you are protected, the terms and the privacy policy.